FREQUENTLY ASKED QUESTIONS

Our Holiday promotion runs at select times in November and December only. Subscribe to our newsletter and follow us on Facebook and Instagram!

Bonus coupons will be automatically added to your shopping cart based on the total value of the cart (a minimum of $330 + taxes of packages is required to trigger the addition of bonus coupons). Each additional increment of $115 + taxes triggers an additional bonus coupon. Only e-tickets are excluded from the total cart value.

The minimum purchase amount is $330 + taxes of packages, so a total of $379.42 is required to trigger the addition of bonus coupons.

The coupons are valid from January 8, 2024, until June 20, 2024. Please refer to the bonus ticket validity calendar accessible at the following link: : bit.ly/bonuscalendar

Absolutely. By purchasing our Holiday packages, not only do you qualify for an automatic discount but you also have the opportunity to receive bonus coupons when your cart reaches $330 + taxes.

Sure! You are free to offer your bonus tickets or coupons or the packages you have purchased if you wish. You can also choose to keep them.

No, but you may use your puchased packages at least 48 h after your purchase. Bonus tickets or coupons will be valid in 2024 only, from January 8 to June 20, according to this validity calendar.

No. Purchased packages have no expiry date and can be used for the package purchased or for their equivalent monetary value. For example, if you buy 2 AGUR 1-hour packages for a total of $410 + taxes, you can use them 48 hours after their purchase. Also, you can choose to use your 2 AGUR 1-hour packages or convert the package initially chosen into another package of equivalent value, such as the AGUR romantic package for example. Finally, if you wish, you could also choose to spend the value of your package ($410 + taxes) entirely at the LUMAMI restaurant or at our boutique.

Yes, it is possible to purchase massage packages at reception and benefit from our Holiday promotion. However, there may be some waiting. The recommended option is to buy online. You should know that the bonus tickets obtained as part of the Holiday promotion are always sent by email. Also note: if you have a promotional code for our Holiday promotion and wish to take advantage of it, you must absolutely purchase your packages online. It is not possible to apply a promotional code at the reception. There are no order preparation costs for a purchase made on site.

Certainly, in a 1 hour massage package, the value of the massage is $115 + tax. Your massage therapist can issue a receipt for this amount so that you can claim the amount from your group insurance. Find out about your protections!

By selecting the ”By email” option, you will receive your purchases instantly in PDF form. They can be printed or simply presented to reception when you visit us.

The packages purchased during our Holiday promotion are all delivered in a collection pouch that is great as a gift! This is not just a gift card slipped into a letter envelope. For this reason, we charge a shipping fee. To avoid shipping costs, you can choose the option to receive your packages by email (in a printable PDF version).

Regular post 6 business days: For any order placed after December 14 at noon, we cannot guarantee postal delivery in time for December 24. We suggest sending by email.

Express post 4 business days: For any order placed after December 18 at noon, we cannot guarantee postal delivery in time for December 24. We suggest sending by email.

Post in the United States or Canada (outside Quebec) 10 business days: For any order placed after December 13 at noon, we cannot guarantee postal delivery in time for December 24. We suggest sending by email.

These times are based on Canada Post delivery standards. BALNEA is not responsible for additional delivery delays that may be caused during busy periods.

Orders placed online only can be delivered to Canada or the United States. Simply select this option at checkout. Your packages are offered in the Collection pouch with any purchase delivered by mail. Bonus tickets are still sent by email. The shipping cost is $30 + tax. For any order placed after December 13 at noon, we cannot guarantee postal delivery in time for December 24. We suggest sending by email.

All sales on balnea.ca or in person are final.

You will not be able to use the packages purchased to pay the cost of your visit on the same day. Purchased packages will be activated in our system 48 hours after purchase. As for the bonus tickets or coupons, they can only be used in 2024, according to the validity calendar.