Preventive measures

BALNEA spa + réserve thermale takes to heart the health of its guest and team members. Here are the measures that are in place and the additional precautions that we’ve taken to allow all guests to enjoy a healthy experience in a safe environment.

In return, we assume that by visiting us, you also agree to abide by these measures, as well as the policies in effect.

Can’t find the answer to your question? Visit our frequently asked questions page (which includes a section dedicated to COVID-19).



A reservation is mandatory for all treatments. To make a reservation, fill out the online reservation form or contact our care consultants at 450-534-0604 or toll free at 1-866-734-2110. A care consultant will contact you as soon as possible to explore availability and complete your reservation.

Important informations & Measures

Please note that the availability of facilities may vary depending on the weather and available staff.

Masks are optional on the entire site. However, please be aware that procedural masks are available upon request.

A reservation for a treatment or an e-ticket assures you access to the facilities, but is not mandatory for the thermal experience.


If you have purchased an e-ticket, make sure you have taken a screenshot of your e-ticket before you arrive.

Plan to arrive 30 minutes early for a peaceful experience.

A shower is mandatory before receiving a treatment.


Please respect the locker that will be assigned to you, it will have been disinfected for you.

The LUMAMI restaurant is open from Sunday to Thursday from 11:30 a.m. to 7:00 p.m. and on Friday and Saturday from 11:30 a.m. to 8:00 p.m.

Wash your hands whenever you have a chance.


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