BALNEA spa + réserve thermale takes to heart the health of its guest and team members. Here are the measures that are in place and the additional precautions that we’ve taken to allow all guests to enjoy a healthy experience in a safe environment.
In return, we assume that by visiting us, you also agree to abide by these measures, as well as the policies in effect.
Can’t find the answer to your question? Visit our frequently asked questions page (which includes a section dedicated to COVID-19).
A reservation is mandatory for all treatments. To make a reservation, fill out the online reservation form or contact our care consultants at 450-534-0604 or toll free at 1-866-734-2110. A care consultant will contact you as soon as possible to explore availability and complete your reservation.
Maintain a distance of one metre with any other person who doesn’t reside at the same address as you.
You will be given a procedural mask upon arrival. The mask is mandatory when moving indoors, but can be removed when seated and distancing is respected. It is optional when walking outside, except in certain areas where distancing cannot be maintained (including the main terrasse).
Mandatory health questionnaire.
A shower is mandatory before receiving a treatment.
Please respect the locker that will be assigned to you, it will have been disinfected for you.
Frequent hand washing for team members and guests, upon arrival and throughout the day.
Gatherings are not allowed.
Maintenance and sanitation of the site at all times.
If you have purchased an e-ticket, make sure you have taken a screenshot of your e-ticket before you arrive.
A reservation for a treatment or an e-ticket assures you access to the facilities, but is not mandatory for the thermal experience.
LUMAMI is open again 7 days a week. You can also opt for one of our delicious lunch boxes.
Plan to arrive 30 minutes early for a peaceful experience.