{"id":606810,"date":"2026-04-30T12:36:49","date_gmt":"2026-04-30T16:36:49","guid":{"rendered":"https:\/\/www.balnea.ca\/?page_id=606810"},"modified":"2026-05-05T12:15:21","modified_gmt":"2026-05-05T16:15:21","slug":"faq-google","status":"publish","type":"page","link":"https:\/\/www.balnea.ca\/en\/faq-google\/","title":{"rendered":"FAQ – Digital Keys with Google"},"content":{"rendered":"
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Frequently Asked Questions about Using Digital Keys with Google<\/span><\/h2>\n
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What is a digital room key in your wallet?<\/a><\/h3>\n
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\nA Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.\n<\/p>\n<\/div>\n<\/div>\n

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How can I tell if I can use a Wallet key?<\/a><\/h3>\n
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\nIf your device is compatible with Wallet keys, you will see an\u00a0Add to Wallet<\/strong>\u00a0button at the end of your online check-in.\n<\/p>\n<\/div>\n<\/div>\n

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I am not able to add my digital room key to Wallet. What should I do?<\/a><\/h3>\n
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\nDon\u2019t worry, you can always check in at the front desk when you arrive at the hotel. If needed, you can also ask for assistance.\n<\/p>\n<\/div>\n<\/div>\n

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Can I use a digital room key and a physical hotel key card at the same time?<\/a><\/h3>\n
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\nYes, you can use both.\n<\/p>\n<\/div>\n<\/div>\n

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What if I have multiple stays at a hotel?<\/a><\/h3>\n
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\nIf you book multiple rooms on the same date, the Wallet key only activates for the room you are assigned to. If you book a room on multiple dates, a different Wallet key activates for each stay. Each key is only active for your current stay after you complete your online check-in.\n<\/p>\n<\/div>\n<\/div>\n

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What happens to my digital room key in Google Wallet if I lose my Android phone?<\/a><\/h3>\n
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\nIf your Android phone is misplaced or lost, you should use the\u00a0Find My Device<\/strong>\u00a0app to remotely delete\/wipe a lost device. Learn more in the help article\u00a0Find, secure, or erase a lost Android device – Google Account Help<\/a>.\u201d\n<\/p>\n<\/div>\n<\/div>\n

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Which devices support digital room key in Google Wallet?<\/a><\/h3>\n
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  • Android:<\/strong>\u00a0Android 9 or higher, with NFC turned on.<\/li>\n
  • Google Wallet:<\/strong>\u00a0The latest version of\u00a0Google Wallet<\/strong> app is recommended.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n

    \u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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