{"id":606816,"date":"2026-04-30T12:38:33","date_gmt":"2026-04-30T16:38:33","guid":{"rendered":"https:\/\/www.balnea.ca\/?page_id=606816"},"modified":"2026-05-06T09:27:29","modified_gmt":"2026-05-06T13:27:29","slug":"faq-apple","status":"publish","type":"page","link":"https:\/\/www.balnea.ca\/en\/faq-apple\/","title":{"rendered":"FAQ &#8211; Digital Keys with Apple"},"content":{"rendered":"<div  class=\"one withsmallpadding ppb_text\" style=\"text-align:left;padding:0px 0 0px 0;color:#7c7c7c !important;margin-bottom:70px;\" >\n<div class=\"standard_wrapper\">\n<div class=\"page_content_wrapper wide\">\n<div class=\"inner\">\n<div style=\"margin:auto;width:75%\">\n<h2 style=\"text-align: center;\"><span style=\"color: #00acd4;\">Frequently Asked Questions about Using Digital Keys with Apple<\/span><\/h2>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">What is room key in Apple Wallet?<\/a><\/h3>\n<div>\n<p>\nYou can add your room key to Apple Wallet and access your room with only your iPhone and Apple Watch.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">How do I set up and use a room key in Apple Wallet?<\/a><\/h3>\n<div>\n<p>\nA room key can be added to Apple Wallet after you book a reservation. After completing the online check-in, click on the Wallet icon to add your key. The room key will automatically activate once you check in and your room has been assigned. To use your room key, simply hold your iPhone or Apple Watch near the door lock.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Can I use room keys in Apple Wallet if I have a reservation for multiple rooms?<\/a><\/h3>\n<div>\n<p>\nYes. Your room key will be automatically activated for each room that you have reserved.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Where can I use a room key in Apple Wallet?<\/a><\/h3>\n<div>\n<p>\nIn addition to your room, your room key can also be used to access the same hotel spaces where you would use a physical key such as the building of your room.<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">How secure are keys in Apple Wallet?<\/a><\/h3>\n<div>\n<p>\nWhen your room key is added to Apple Wallet on your iPhone and Apple Watch, it\u2019s stored on your device, which means Apple doesn\u2019t see the spaces you access or when. Your data is private and secure.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">What do I need to get started with room key in Apple Wallet?<\/a><\/h3>\n<div>\n<ul>\n<li>An iPhone or Apple Watch running the latest version of iOS or WatchOS<\/li>\n<li>An Apple Account signed into iCloud<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Do I need to unlock my iPhone to use my room key in Apple Wallet?<\/a><\/h3>\n<div>\n<p>With Express Mode, you don\u2019t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. By default, Express Mode is turned on. For more details, see <a href=\"https:\/\/support.apple.com\/en-us\/HT212171\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Can I still use my room key in Apple Wallet if my iPhone needs to be charged?<\/a><\/h3>\n<div>\n<p>Power Reserve provides up to five hours of access after your iPhone battery needs to be charged. This feature is only available on iPhone XS, iPhone XS Max, and iPhone XR or newer. For more details, see <a href=\"https:\/\/support.apple.com\/guide\/security\/express-cards-with-power-reserve-sec90cd29d1f\/web\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">How can I add a room key to my Apple Watch?<\/a><\/h3>\n<div>\n<p>\nWhen you add a room key to Apple Wallet on your iPhone, a room key will automatically be added to Apple Wallet on your paired Apple Watch. Once added, simply hold your Apple Watch near the reader.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">On how many devices (iPhone\/Apple Watch) can I use my room key in Apple Wallet?<\/a><\/h3>\n<div>\n<p>\nYou can use your room key on up to <strong>1 <\/strong>iPhone(s) and <strong>1<\/strong> Apple Watch(es). They all need to be signed into the same iCloud account and Apple Account.<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">What should I do if my iPhone or Apple Watch is lost or stolen?<\/a><\/h3>\n<div>\n<p>Use the \u00ab\u00a0Find My\u00a0\u00bb app or iCloud.com to suspend, deactivate or reactivate your device in Apple Wallet.\u00a0 Instructions for Lost\/Found Apple devices and Find My iPhone are located at <a href=\"https:\/\/support.apple.com\/en-us\/HT201472\">here.<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">I am not able to add or use my room key to Apple Wallet. What do I do?<\/a><\/h3>\n<div>\n<p>Try the below basic troubleshooting steps:<\/p>\n<ul>\n<li>Update to the latest version of <a href=\"https:\/\/support.apple.com\/kb\/HT204204\"><strong>iOS<\/strong><\/a> or <a href=\"https:\/\/support.apple.com\/kb\/HT204641\"><strong>watchOS<\/strong><\/a>.<\/li>\n<li>Confirm that you have <a href=\"https:\/\/support.apple.com\/en-us\/HT208109\"><strong>Face ID<\/strong><\/a>, <a href=\"https:\/\/support.apple.com\/en-us\/HT201371\"><strong>Touch ID<\/strong><\/a>, or a <a href=\"https:\/\/support.apple.com\/en-us\/HT204060\"><strong>passcode set<\/strong><\/a> <a href=\"https:\/\/support.apple.com\/en-us\/HT204060\"><strong>on your device<\/strong><\/a>.<\/li>\n<li>Check that your Apple Account is signed into iCloud with two-factor authentication turned on.<\/li>\n<li>Check whether Apple T&#038;C&rsquo;s were accepted in your settings when logging into iCloud.<\/li>\n<\/ul>\n<p>If you\u2019re still unable to add your room key contact the reception<strong>\u00a0<\/strong>at 450 534-2212 or info@balnea.ca.<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">Why can I only use a room key in Apple Wallet at some hotels?<\/a><\/h3>\n<div>\n<p>\nOnly a select number of hotels currently support room key functionality. More properties will add support over time.\n<\/p>\n<\/div>\n<\/div>\n<div class=\"pp_accordion_close has_icon\">\n<h3><a href=\"#\">How do I remove Wallet passes from a device &#8211; for example after upgrading to a new iPhone or Apple Watch?<\/a><\/h3>\n<div>\n<p>If you\u2019re no longer using a device, you can remove its Wallet passes directly on the device or online. Once removed, you can add your passes to a new iPhone or Apple Watch.<\/p>\n<p>You can remove a pass from your old device in two ways:<\/p>\n<ol>\n<li>On your iPhone: Open the Wallet app and select the pass you want to remove. Tap the More button in the upper-right corner, scroll down and tap Remove Pass.<\/li>\n<\/ol>\n<p>Note: This also removes the pass from paired Apple Watches.<\/p>\n<ol start=\"2\">\n<li>Online (if you no longer have the device): Go to account.apple.com and sign in. Select Devices from the sidebar, choose your device, and click Remove items.<\/li>\n<\/ol>\n<p>Note: this removes all Wallet cards and passes from that device.<\/p>\n<p>After removal, you can add your passes to your new device.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions about Using Digital Keys with Apple What is room key in Apple Wallet? You can add your room key to Apple Wallet and access your room with only your iPhone and Apple Watch. How do I set [&hellip;]<\/p>\n","protected":false},"author":2341,"featured_media":607743,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-606816","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Digital Keys with Apple - Balnea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.balnea.ca\/en\/faq-apple\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Digital Keys with Apple - Balnea\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions about Using Digital Keys with Apple What is room key in Apple Wallet? 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