E-ticket

Plan your next visit to the thermal reserve and take advantage of our special rates for the thermal experience and guarantee your access to the site. (Reservations are not required for the thermal experience, but are recommended due to our reduced maximum capacity.)

Do not buy an E-ticket if you have a treatment reserved, your place is already assured. Please, present yourself alone or as a duo with a person residing at the same address*. Onsite groupings are not permitted. (A proof of residence may be required during your stay.)

Your e-ticket is valid for a package on your specified date. The rates and quantities vary according to the calendar. Online purchases only.

RESERVE YOUR GATEWAY !

You’re not sure about when you would like to visit us? Then opt for our gift cards, valid at all times.

SPA ACCESS POLICYS

Any guest entering the site of BALNEA accepts and agrees to comply with the following rules:

1. To present themselves alone or as a duo with a person residing at the same address*. Onsite groupings are not permitted. (A proof of residence may be required during your stay.)
2. Maintain a distance of two (2) metres with any other person who doesn’t reside at the same address as you;
3. Wear a mask at all times inside the buildings. The only exceptions include when inside the saunas, steam baths or restaurant LUMAMI. Wearing a mask is also mandatory when moving between the outdoor hot tubs, pools and relaxation zones;
4. Comply with the signs requiring silence throughout the installations, including hot tubs, steam baths and both indoor and outdoor relaxation zones;
5. Always go from one area to another with all your personal effects (including your towel and bathrobe), since the spa’s guest capacity is not enough to allow using 2 spaces at the same time. You may not reserve an outdoor lounging chair while you’re using a hot tub or a sauna.

BALNEA is a place of relaxation, contemplation and tranquility of mind. Inappropriate behaviour will not be tolerated, including a lack of respect towards other guests and staff members.

 In the case where one of the above rules is not complied with, BALNEA reserves the right to demand that you leave the site without any refund or compensation.

*If you have a condition that prevents you from wearing a mask where this is required, or if, for any reason, you cannot comply with one of the above rules, we ask you to postpone your visit to a later date.

POLICY FOR E-TICKET PURCHASES

This ticket is valid for a thermal experience i) for the package purchase and ii) the specified visit date. Each sale is final and cannot be cancelled or refunded. This ticket is valid for one specific date and cannot be modified once the transaction has been completed. Cannot be combined with any other offer or promotion. Resale is prohibited.

One (1) ticket per person is required to access the site in priority and its purchase is required to benefit the indicated rate. We cannot guarantee the weather conditions nor the number of installations in operation on the day of your visit. The purchase of your e-ticket can be done until midnight the day prior to your visit.

The indicated quantities do not represent the maximum capacity of our site. In the event of running out of inventory, the regular rate will be applied at the reception. Ask our wellness advisors for more information by calling 450-534-0604 // toll free 1-866-734-2110.