Contact us

For any inquiries, please call us. One of our wellness advisors will be happy to answer your questions. Please note that our telephone reception lines are now accessible from 9 AM to 5 PM, 7 days a week.

Telephone : 450-534-0604
Toll free : 1-866-734-2110
Address : 319 chemin du lac Gale, Bromont, QC J2L 2S5

Regular opening hours:

Please note that according to the directives issued by the Quebec government on Monday, November 9th, 2020, the Estrie region is turning to red zone as of Thursday, November 12th, 2020 at 12:01 AM. 

Please note that as of Thursday, November 12th :
• The access to the thermal experience will be closed. However, the access to the reserve will remain open. More details to come;
• The access to the dining room of the restaurant LUMAMI will be closed;
• Massage therapy and esthetic care services remain available.

• • Monday: 11 am – 5 pm
  • Tuesday: CLOSED
  • Wednesday: CLOSED
  • Thursday: 11 am – 5 pm
  • Friday: 11 am – 5 pm
  • Saturday: 11 am – 5 pm
  • Sunday: 11 am – 5 pm

2020 HOLIDAY PERIODS AND HIGH SEASONS

The regular rate is applicable for all these festive periods. Consult the BALNEA Holidays Calendar and their opening hours.

Spring break: February 28th to March 8th (consult the schedule)
Easter: April 10th to 13th
Victoria’s Day: May 15th to 18th
Summer period: June 24th to September 7th
Thanksgiving: October 9th to 12th
Remembrance Day: November 11
Holiday season: from December 18th, 2020

Please note:

• On very busy days, during the Holidays and the summertime period, there may be a waiting list to access the thermal experience. However, the access to the thermal experience is guaranteed if you book a massage, a treatment or a e-ticket. Bring your walking shoes to enjoy our 22 km of trails during this waiting period.
• The closing time of the Beach Club varies according to sunset. (6:30 PM on October 1st.)
• That our opening hours vary during holidays and high season periods.

For sponsorship requests, please complete this form.
For other questions, consult our FAQ.