Our policies


Business policy : online purchase and reimbursement

Gift cards purchased online via www.balnea.ca are final sales and non-reimbursable. The gift card can be used for i)The package indicated on the card or ii) the monetary value associated with the card.

It is not possible to make an online purchase, including an e-ticket purchase, with a gift card. For security reasons and to prevent frauds, gift cards purchased online can start being used 48 hours after the purchase date. Resale is prohibited.

Policiy for e-ticket purchase

The ticket is valid for a thermal experience i) for the package purchase and ii) the specified visit date. Each sale is final and cannot be cancelled or refunded. This ticket is valid for one specific date and cannot be modified once the transaction has been completed. Cannot be combined with any other offer or promotion. Resale is prohibited.

One (1) ticket per person is required to access the site in priority and its purchase is required to benefit the indicated rate. We cannot guarantee the weather conditions nor the number of installations in operation on the day of your visit. The purchase of your e-ticket can be done until midnight the day prior to your visit.

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