The thermal experience is now available again.

Our policies

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BUSINESS POLICY : ONLINE PURCHASES AND REFUNDS

Gift cards purchased online via www.balnea.ca are final and non-refundable. The gift card can be applied to i) the indicated package or ii) to one corresponding to its monetary value. These do not have an expiration date.

It is not possible to purchase an e-ticket, or another gift card with a card that was purchased previously. For safety reasons, and to prevent fraudulent acts, gift cards purchased online will be activated 48 hours after the purchase date. Resale is prohibited.

E-TICKET PURCHASES

The ticket is valid for the thermal experience. This ticket is valid for a specific date which cannot be changed once you have purchased your ticket. Each sale is final and cannot be cancelled or refunded. Cannot be combined with any other offers or promotions. Resale prohibited.

Each ticket gives access to the spa experience for one (1) person. Purchase is mandatory to reserve your seat and to benefit from the indicated rate. We do not guarantee the weather of the day, nor the number of facilities in service, which varies according to the season and the temperature. The purchase of the e-ticket can be made until midnight the day before the visit.

Cancelling or modifying a care

The cancellation policy contains a 48-hour notice before an appointment for any changes or a care cancellation. Within a delay of:

  • More than 48 hours : a cancellation is possible at no fee.
  • Between 24 and 48 hours: 50% of the fee will be debited from your credit card. Should you already have paid the full amount, 50% of the fee will be refunded on your credit card.
  • Less than 24 hours: the full amount of a care (100%) will be charged to all persons who cancel or miss their appointment

Should you have symptoms, or you’ve been diagnosed as having contracted COVID-19, communicate with our client services by calling 450-534-0604 or, toll-free 1-866-734-2110. An attestation from your doctor must be presented at the time of cancellation, in order not to pay any cancellation fees.

CANCELLING AN E-TICKET

Each E-Ticket sale is final and cannot be cancelled or refunded.

Should you have symptoms, or that you’ve been diagnosed as having contracted COVID-19, communicate with our client services by calling 450-534-0604 or toll-free 1-866-734-2110. An attestation from your doctor must be presented at the time of cancellation, in order not to pay any cancellation fees.

PROMOTIONAL & COURTESY PASSES

As of September 10, 2020, promotional tickets starting PM, PSC, PD, PÉ, PF, E, SE, BDJ19, PTUANGO as well as $20 gift cards will be valid again. Each promotional ticket will be extended by the number of months of disability based on the stated expiry date.

Each promotional ticket will maintain its registered terms and conditions:
– Not valid Saturday, holidays, not applicable on tips, etc.

This promotional ticket will be honoured for the service indicated and has no monetary value. No cash value. No
exchangeable. Non-refundable. Non transferable. Non-dissociable. Cannot be combined with any other offer or
promotion.

2019 CHRISTMAS PROMOTIONAL PASSES

You will be able to use your promotional tickets from November 1st until December 11th. Stay tuned, however, as new dates will be added this fall to allow you to make the most of it.

MEMBERSHIPS

As of September 10, 2020, member subscriptions will be valid again. Each subscription will be extended according to the number of months of invalidity and taking into account the initial expiry date, BALNEA will contact you to give you more information and confirm your new expiry date. The following benefits will also be available again: – 20% discount on care from Monday to Thursday, except for BALNEA holidays. – 10 % discount on treatments from Friday to Sunday and during BALNEA holidays. – 20 % discount on products in the boutique – 10 discount on the thermal experience for 2 guides per visit.

PROMOTION : SKI MEMBERSHIPS

Because the ski season was abruptly interrupted, due to the Covid-19 pandemic, BALNEA’s promotional evening membership, exclusive to Bromont, montagne d’expériences, Mont Sutton and Mont Orford membership holders, ended concurrently. This offer will therefore not be extended later than March 15, 2020.

TRIBU CARD

As the tribu cards were valid during the summer season as payment for drinks at LUMAMI or at the BALNEA store, no extension will be granted.

Cost 10 $ / valid 1 year
– Get a $20 discount on the day thermal experience.
– Get a $10 discount on the evening thermal experience.
– Available at the reception. The TRIBU card is valid for 1 year from the date of purchase. Applicable on regular rates only.

BALNEA CARE CARD

The BALNEA Care fidelity card is valid at all times. Originally valid for 1 year, the card’s validity period will be extended for three months.

NEWSLETTER AND ANNIVERSARY DISCOUNTS

Newsletter and anniversary discounts are only applicable on the thermal experience. Cannot be combined.

CORPORATE AGREEMENTS

As of September 10, 2020, all corporate contracts will again be valid, according to the conditions and validity of the signed agreement.

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