Reservations

General informations

Reservations requests can be made :

• Via telephone at 450-534-0604 or toll free at 1-866-734-2110. Telephone reservations are possible between 9:00 am until 5 p.m., 7 days a week.
• If you wish to reserve for the thermal experience, we invite you to purchase an e-ticket.

When you reserve, one of our Treatment Counselors will guide you through our choice of cares, some restrictions that may apply and special requests, in order to plan your personalized stay. Please note there is no reservation for the Thermal Experience by phone.

We suggest you reserve at least two weeks in advance for weekend appointments and two to three weeks for packages containing several treatments.

A credit card is required for making a reservation. We accept Visa and Master Card. No amount will be taken from the card, except those indicated in our cancellation policy. Payments are made at the end of your stay at the reception desk of the Spa.

Dear customers, please note that it is no longer possible to fill out the online reservation form or to leave a message on our voice mail. We are receiving a much higher volume of calls than usual and like many Quebec companies, we are unfortunately suffering from a lack of employees. We thank you for your patience and understanding of the BALNEA team.

Cancellation policy

We require a 48-hour notice prior to the reservation date for any changes or treatment cancellations. For changes made at less than 48 hours, 50% of the treatment costs will be taken from the credit card.
The total cost of the treatments will be taken from the card of clients who cancel the same day or who don’t present themselves for their appointment.

If you would like to cancel a treatment, please write to annulation@balnea.ca.

For any other questions, please consult our FAQ.