Frequently Asked Questions

Our premises are partially open until June 12, 2023, from Friday to Monday. Massages and beauty treatments are available 7 days a week upon phone reservation. More details.

Bonus tickets can be used in 2023 according to this validity calendar.

You will want to bring your bathing suit, sandals, a bottle of water and a bag to store wet items.

Upon arrival at the reception desk, our wellness agents will provide you with a bathrobe and towel and will assign you a locker with a digital lock for the day.

In order to enhance your stay, we invite you to bring a good magazine or book, sunscreen, sports clothing, sunglasses, and any other item that will enrich your experience. Remember to bring a bag to store your wet items—to reduce our ecological footprint and to comply with the City of Bromont’s bylaw (banning not only conventional plastic bags, but also biodegradable and compostable bags), we no longer distribute single-use bags.

By visiting BALNEA, you will experience the importance of silence, peace and quiet. Silence is required in most of our facilities. It is however possible to whisper on the outdoor West deck located near the Lounge. It is also possible to discuss at the LUMAMI restaurant.

No. We have 2 catering services offering a full menu as well as a wine, beer and cocktail list.

Gift certificates (or gift cards) bought online or at BALNEA don’t have an expiration date. However, it is important to note that they are honored for their monetary value at purchase (ex.: a gift certificate bought in 2019 could have a lesser value if used in 2022).

If you wish to book a massage or beauty treatment, please contact our care consultants at 1-866-734-2110 a minimum of 3 weeks in advance and ask about our current rates.

Please note that it is not possible to make a reservation for an e-ticket with your gift card as payment. We are currently working on a system redesign to make this option available. Thank you for your understanding.

We do not take any reservations for the Thermal Experience. However, the purchase of an e-ticket automatically reserves you a seat for the spa experience.

Children of 14 and 15 are admitted if accompanied by an adult. From 16 years of age and on, access is given without an adult. This also applies for the restaurant. Please note that a child of 14 or 15 years old wishing a massage therapy treatment must be massaged by a woman and be in duo with an adult. During Spring Break (from February 25 to March 5, 2023, the minimum age goes down to 12 years old.

Promotional certificates, which usually start with letters, are valid only for a limited period. The dates are identified on the gift certificate.
Gift certificates (or gift cards) bought online or at BALNEA don’t have an expiration date. However, it is important to note that they are honored for their monetary value at purchase (ex.: a gift certificate bought in 2019 could have a lesser value if used in 2022). Do not hesitate to call us to learn more about our current rates

Sometimes it is possible to obtain a same day treatment, if there are still some places available. However, we encourage you to reserve your treatment a minimum of two weeks in advance, in order to ensure your place.

You can book a treatment if you come for the full day and even if you only visit us for the Episode (morning), the Twilight (afternoon), or the Evening. Please note that, by doing so, the rate for the thermal expercience will be of $70 at all times, no matter what is the type of thermal experience desired. If you have already purchased a ticket (online or at the front desk) for the Episode (morning), the Twilight (afternoon), or the Evening and wish to book a treatment, please contact our care consultants at 1-866-734-2110 a minimum of 3 weeks in advance. You may know that there will be a small amount to pay (the difference between the price paid and the $70 which is applicable at all times when thermal experience is combined to a treatment).

It is simple to make another selection than what is written on gift certificates since they are linked to a monetary value. However, in the case of promotional gift certificates (see question 4), these must be honored as such.

It is always a pleasant experience to take advantage of our facilities, even in the rain. However, in the event of a violent storm, we might have to shut down some of our outdoor facilities.

We do not have heated pools on our site. We hope our clients will take advantage of the thermal experience, the hot-cold-rest cycle.

It’s an hour ‘s drive from Champlain bridge to BALNEA.

Yes, the credit card number is necessary for our 48-hour cancellation policy. No amount of money or deposit is taken from the card. In case of a non-compliance with our cancellation policy, we take the amount from the credit card and not from the gift certificate.

Yes, when you telephone more than 48 hours before your treatment appointment. For cancellations made less than 48 hours in advance, 50% of the cost of your treatment will be taken from your credit card. 100% of the cost of the treatment will be charged for any same day cancellations.

Yes, from Tuesday to Thursday only until March 30, 2023. Call us to make a reservation!

This depends on your needs. Our treatment counselors will know how to guide you through the panoply of massage choices offered. For an appointment please call 450-534-0604 or 1-866-734-2110.

We suggest that you check with your insurer since policies vary from one company to another. Please note that it is not possible to give receipts for either the Thermal Experience nor for any esthetic cares (facials, exfoliations, etc.).

Yes, absolutely! We invite you to write to groupes@balnea.ca for details.

Regretfully, because of the hilly terrain we have had to build several stairways throughout the paths leading to the different area sites.

The installations change with the seasons. For example, the Beach Club is not open during the winter season.

LUMAMI restaurant’s Executive Chef, offers you a cuisine inspired by nature and the seasons.

The restaurant welcomes everyone. Therefore, you can wear your swimsuit, bathrobe or street clothes.

reservation is only required to guarantee a place at LUMAMI for groups of 4 or more people.

We work in collaboration with certain hotels in the region to offer you some amazing packages. You may contact them for more information about the packages available or to purchase one. When you purchase such package, the hotel is responsible to contact us to reserve your seat at BALNEA.

Le Beatnik hôtel
Le Pleasant

If you buy on our website, you can pay by Visa, Mastercard or American Express. If you visit us on site, we accept payment by cash, debit, Mastercard, Visa, American Express or Balnea gift card.

You can park a larger vehicle without any problem. However, we ask that you do so in the lower parking lot, so as not to obstruct traffic. Please also note that it is not possible to stay overnight in your RV / trailer at BALNEA.

If you forgot to request your massage therapy receipt during your visit, you can request it here: Get my receipt

No. The last valid date to use your promotional certificate was on December 16, 2022 according to our Christmas complementary card.  No extension is possible.